Tata Communications, a major player in global communications technology, has launched Kaleyra AI. This new, AI-driven portfolio is poised to transform the landscape of customer interactions. Kaleyra AI stands out with three innovative capabilities that surpass traditional communication methods. The suite integrates seamlessly with existing communication channels and live agent interfaces, employing Generative AI (GenAI) to streamline customer interactions, making them more personalised and engaging. The suite’s initial offerings include:
GenAI Template Generator for WhatsApp: This feature allows the creation of customised message templates for WhatsApp, enhancing personalisation and engagement. Plans are in place to expand these capabilities to other platforms, including SMS and rich communication services (RCS).
By tailoring messages to resonate with the target audience and leveraging the unique strengths of each channel, businesses can automate marketing tasks, increase response rates, and maintain a consistent brand voice that remains relevant to their customers.
Conversational AI Data Reporting: This advanced reporting tool transforms complex data queries into insightful, easy-to-understand reports with visual representations.
It processes natural language data queries from customers to deliver custom AI-powered analytics swiftly, enabling companies to make quick, data-driven decisions and gain crucial insights without heavily relying on business analytics teams.
Conversational AI No-Code Builder: This feature goes beyond basic interactions by enabling business users to create ‘interaction assistants’ that provide natural, conversational responses in text and rich media formats. This can be done without any programming knowledge, simplifying data analysis and speeding up decision-making processes.
This platform not only supports enterprise customer support and marketing teams in building better relationships through intelligent and immersive engagement but also significantly enhances the overall user experience.
Accelerating business growth through AI
“Kaleyra AI represents a powerful leap forward and will be a force multiplier for enterprises to accelerate business growth,” stated Mauro Carobene, Head of Customer Interaction Suite at Tata Communications. “For customer-facing roles, the portfolio will significantly improve engagement and interaction rates. In early controlled demos, we observed marked reductions in mean time-to-respond and resolve issues, especially during peak query volumes. For C-suite decision-makers, our generative AI-powered reporting and insights will enhance visibility into enterprise performance, all via a simple natural language interface.”
Kaleyra AI will initially be available in beta to select Tata Communications customers early next year. A broader release on Tata Communications’ AI Cloud is expected in the first half of 2025.
