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Tag: Salesforce

Salesforce launches Agentforce to revolutionise customer service with AI

Salesforce’s Agentforce AI agents transform customer service with autonomous processes in sales, marketing, and support, driving business efficiency.

CIOs face challenges in adopting AI despite recognising its significance

Despite 84% of CIOs recognising AI's importance, only 11% have fully adopted it, as data and security issues continue to pose significant challenges.

RLC Residences partners with Salesforce to elevate customer experience

RLC Residences partners with Salesforce to transform customer experience using data and AI, setting a new benchmark in the real estate industry.

New research identifies key personas shaping Singapore’s AI-powered workforce

A new study by Slack highlights five AI personas among Singapore workers, revealing how businesses can better integrate AI into the workplace.

Salesforce unveils new AI innovations for improved productivity

Salesforce introduces new AI features in Slack and Tableau, with autonomous AI agents helping businesses boost productivity across various sectors.

Zoom scales back on stock-based compensation amid investor concerns

Zoom reduces stock-based compensation to address growing concerns over dilution as stock prices fall and economic challenges persist post-pandemic.

Salesforce to offer free AI training and open global AI centres

Salesforce offers free AI training through 2025 and opens global AI centres, investing over US$50 million to address the growing AI skills gap.

Salesforce Data Cloud continues strong growth with new innovations

Salesforce Data Cloud grows 130%, introducing new AI features, data governance, and security enhancements to improve customer experiences.

Salesforce introduces Agentforce: AI driving customer success

Salesforce unveils Agentforce, an AI platform that enables businesses to deploy autonomous agents for greater efficiency and customer success in service and sales.

Generative AI emerges as a top priority for Singapore C-suite executives

New Salesforce survey shows 87% of Singapore C-suite leaders rank generative AI as a top business priority, despite challenges in adoption.

Salesforce debuts new AI sales agents to enhance team efficiency

Salesforce introduces two AI sales agents, Einstein SDR and Sales Coach, to automate sales processes and provide personalised training, available from October 2024.

Salesforce report highlights challenges for Singapore’s sales professionals

Salesforce's new report reveals the challenges faced by sales professionals in Singapore, including adapting to customer expectations and integrating AI technology.