Tuesday, 31 December 2024
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Singapore

Tag: Customer Experience

Agentforce 2.0 revolutionises digital labour for enterprises

Salesforce launches Agentforce 2.0, a digital labour platform enabling enterprises to scale with AI agents, improving productivity and customer support.

Salesforce: How ASEAN businesses will lead the AI-driven future in 2025

Salesforce shares its 2025 predictions for ASEAN, highlighting AI-driven innovations like autonomous agents, robotics, and specialised models reshaping business.

Twilio leads in the 2024-2025 IDC MarketScape for B2C customer data platforms

Discover why Twilio Segment leads in the IDC MarketScape for B2C Customer Data Platforms, featuring innovative AI and data management solutions.

AI agents could win back consumer trust as confidence slips in Singapore

Salesforce research reveals how trustworthy AI agents can help brands win back Singapore consumers amid declining trust and rising expectations.

Warrix enhances internal communications with Slack to boost collaboration and efficiency

Warrix has transformed its internal communications with Slack, cutting time spent on meetings and improving collaboration by 30%.

FTC orders Sitejabber to halt misleading product reviews

FTC orders Sitejabber to halt using misleading reviews; claims point-of-sale surveys were misrepresented as actual product experience.

RLC Residences partners with Salesforce to elevate customer experience

RLC Residences partners with Salesforce to transform customer experience using data and AI, setting a new benchmark in the real estate industry.

Adobe: Transforming the digital landscape with insights from the APJ Digital Trends Report 2024

Discover how Adobe is leading digital transformation in the APAC region through Generative AI, personalisation, and customer experience, as highlighted in the APJ Digital Trends Report 2024.

Salesforce unveils revolutionary AI service agent

Salesforce's new Einstein Service Agent uses AI to transform chatbot interactions, providing autonomous, efficient customer service 24/7.

BT Group expands partnership with ServiceNow to enhance customer and employee experiences

BT Group expands its strategic relationship with ServiceNow to enhance customer and employee experiences through advanced AI and service management solutions.

Newgen introduces LumYn, the world’s first Gen AI platform for banking personalisation

Newgen Software launches LumYn, a Gen AI-powered platform for the banking industry, promising to transform customer interactions with hyper-personalisation.

Transparent AI as a foundation for trust and ethics

Explore the crucial role of AI transparency in building trust and ethics in technology, highlighting its importance, challenges, and future trends.