Samsung has officially confirmed that a recent update to its SmartThings app has caused significant problems for older Galaxy smartphones. The issue came to light when 9to5Google reported that the update, rolled out over the past few days, rendered devices from the Galaxy S10 and Galaxy Note 10 series inoperable. Furthermore, some Galaxy M51 and A90 model users have also reported experiencing similar issues.
Many users discovered that their devices became stuck in a boot loop after downloading the update. This means the phones fail to start up properly and are unable to operate, leaving many individuals frustrated and searching for solutions.
A factory reset may not be enough
For those affected, performing a factory reset might restore some device functionality. However, this solution comes with its drawbacks. While it can make the phone usable again, it also results in losing any data that has yet to be previously backed up. This reality is a stark reminder of the importance of regular data backups, especially for users with older devices.
The disruption caused by this update highlights a broader concern regarding software support for older smartphone models. As technology evolves, manufacturers often focus on newer devices, leaving older models vulnerable to issues like this.
Samsung addresses the situation
In a statement provided to Engadget on Friday, a Samsung spokesperson acknowledged the ongoing problems. “We are aware that a limited number of Galaxy smartphones running on Android 12 are rebooting continuously during an update to the latest version of the SmartThings app,” the spokesperson explained. “Upon discovery, we immediately suspended the update and are working to resolve the issue. Affected customers can contact the Samsung Contact Centre to receive device support.”
The Galaxy S10 and Galaxy S10+ are now five years old. Many companies reduce their software support for older models at this stage, which can lead to unfortunate circumstances.
The implications of this software failure can be serious for those who rely on these devices for daily communication and tasks. Users are encouraged to contact Samsung's customer support for assistance in resolving any ongoing issues related to the update.
In conclusion, the recent troubles with the SmartThings app update serve as a reminder of the complexities of technology and the potential challenges that arise with ageing devices. Samsung's prompt response in suspending the update and offering support will alleviate some of the concerns of affected customers.
