LG Electronics is enhancing its global business-to-business (B2B) operations through its LG Heating, Ventilation, and Air Conditioning (HVAC) Academy. This institution plays a crucial role in developing a robust network of over 30,000 skilled HVAC professionals each year, pivotal to LG's expansion plans. With facilities in 62 locations globally, the academy offers extensive training that includes the installation and maintenance of both residential and commercial HVAC systems, focusing on high-efficiency chillers.
The training improves the technical skills of local engineers and ensures that LG's sophisticated HVAC systems are set up optimally, reflecting the company's commitment to exceptional customer service. This year, the academy is set to train around 37,000 individuals, providing them with practical experience in state-of-the-art showrooms and training facilities.
Innovative training programmes and international collaboration
In April, the LG HVAC Academy conducted a ‘Train The Trainer (TTT)' programme at its Seoul headquarters, aimed at enhancing the abilities of HVAC trainers. This five-day event allowed trainers to develop new strategies in customer engagement and share insights with peers from various global regions and subsidiaries.
Further extending its educational reach, LG recently held the HVAC Consultant Leaders' Summit in Seoul, which saw participation from technical consultants across Asia. This event is part of LG's efforts to tailor its training programmes to meet regional needs and to foster an international community of HVAC experts.
Additionally, the academy is expanding its physical presence. New training centres are scheduled to open, including one in Lyon, France, by the end of the year. Recent openings in Boston, Taipei, Chennai, and Kolkata underscore LG's commitment to enhancing its training infrastructure worldwide.
Strategic growth and technological adaptation
With the integration of artificial intelligence in various sectors, there is a heightened demand for advanced cooling systems, especially in data centres and semiconductor manufacturing plants where efficient heat management is critical. LG continues to focus its growth efforts on the global HVAC market, valued at approximately US$58.4 billion in 2023. The company's high-efficiency heat pump HVAC systems are designed to align with current electrification and environmental trends, and it aims to more than double the revenue from its HVAC division by 2030.
James Lee, head of the Air Solution Business Unit at LG Electronics Home Appliance & Air Solution Company, stated, “The LG HVAC Academy plays a key role in enhancing the capabilities of engineers in each region. We will continue to increase customer engagement to deliver more value and drive our global HVAC business forward.”
