There's some good news if you own a 13th or 14th Gen Intel Core processor and have been experiencing instability issues. Intel is extending the warranty for these CPUs by an additional two years. This means you will now have a five-year warranty instead of three years.
Support for affected customers
Intel's Thomas Hannaford assured customers that the company is committed to supporting those experiencing problems with their 13th and 14th Gen desktop processors. “We stand behind our products,” Hannaford said, “and in the coming days, we will share more details on the two-year extended warranty support for our boxed Intel Core 13th and 14th Gen desktop processors.”
Intel has identified that the instability's primary cause is an “elevated operating voltage.” While a patch is expected to address this issue in mid-August, it won't fix any damage already done to the chips. The best solution for those with damaged CPUs will be to replace the chip.
Full support statement
Here is the complete statement from Intel:
“Intel is committed to making sure all customers who have or are currently experiencing instability symptoms on their 13th and/or 14th Gen desktop processors are supported in the exchange process. We stand behind our products, and in the coming days, we will be sharing more details on two-year extended warranty support for our boxed Intel Core 13th and 14th Gen desktop processors.
In the meantime, if you are currently or have previously experienced instability symptoms on your Intel Core 13th or 14th Gen desktop system:
- For users who purchased systems from OEM/System Integrators – please reach out to your system manufacturer's support team for further assistance.
- For users who purchased a boxed CPU, please reach out to Intel Customer Support for further assistance.
Intel is also investigating options to easily identify affected processors on end-user systems and will provide additional guidance as soon as possible.
At the same time, we apologise for the delay in communications, as this has been a challenging issue to unravel and definitively root cause.”
What to do next
If you are affected by these issues, Intel advises contacting your system manufacturer or Intel Customer Support directly, depending on where you purchased your CPU. Intel is working on ways to help identify affected processors more efficiently and will provide more information soon.
Despite the challenges in resolving this issue, Intel is dedicated to ensuring that all affected customers receive the support they need. Extending the warranty by two additional years is a significant step in providing peace of mind to users facing these CPU stability problems.
