Tuesday, 11 March 2025
26.1 C
Singapore
29.7 C
Thailand
20.6 C
Indonesia
26.4 C
Philippines

Agentforce 2.0 revolutionises digital labour for enterprises

Salesforce launches Agentforce 2.0, a digital labour platform enabling enterprises to scale with AI agents, improving productivity and customer support.

Salesforce has unveiled Agentforce 2.0, its upgraded digital labour platform, designed to integrate autonomous AI agents into enterprise workflows. The enhanced platform introduces pre-built skills, expanded integrations, and advanced reasoning capabilities to streamline operations and enable companies to scale efficiently. Major organisations like Accenture, The Adecco Group, Finnair, and SharkNinja are already leveraging the platform to improve productivity and enhance customer experiences.

New features enhance precision and scalability

Agentforce 2.0 introduces a library of pre-built skills to customise AI agents for various workflows, spanning CRM, Tableau, Slack, and third-party integrations through Salesforce’s AppExchange. These enhancements allow businesses to deploy agents rapidly, automating tasks like onboarding, sales coaching, and customer support.

Marc Benioff, Chair and CEO of Salesforce, said, “Agentforce 2.0 takes our revolutionary digital labour platform to another level, with new reasoning, integration, and customisation features that supercharge autonomous agents with unprecedented levels of intelligence, precision, and accuracy.”

Agentforce also includes advanced reasoning capabilities powered by the Atlas Reasoning Engine. This allows AI agents to process complex, multi-step queries with improved accuracy by integrating data and metadata from the Salesforce Data Cloud. Businesses can utilise this functionality to address nuanced tasks, such as personalised financial planning or in-depth customer support, without needing custom coding.

How enterprises benefit from Agentforce 2.0

Companies using Agentforce are witnessing transformative changes in their workflows. The Adecco Group, for instance, is using the platform to enhance the recruitment process. Greg Shewmaker, Senior Vice President of Global Operations and AI at The Adecco Group, said, “Agentforce will help prequalify candidates, enhance CVs, and ensure faster job placements. Agents operate 24/7, allowing recruiters to focus on meaningful connections.”

Finnair has integrated Agentforce to optimise customer service, reducing onboarding times and addressing routine inquiries efficiently. Similarly, SharkNinja has enhanced customer support in over 30 markets, streamlining FAQs and product inquiries to create personalised shopper experiences.

Embedded AI transforms workplace collaboration

Agentforce 2.0 now supports seamless deployment within Slack, enabling teams to interact with AI agents directly through messages and channels. Slack integration enhances collaboration by providing instant updates, managing projects, and accessing enterprise data in real time. New pre-built Slack actions, such as “Create Canvas” or “Message Channel,” make it easier to customise AI agents for dynamic work environments.

Anthony Moisant, CIO of Indeed, highlighted the impact of Agentforce in advancing the company’s mission to reduce hiring times by 50%. “By leveraging Agentforce, Indeed can stay focused on its mission to help people find jobs while advancing its goals,” he stated.

Advancing customer support with autonomous AI

Salesforce has also integrated Agentforce into its own customer support systems, reducing human intervention by 50% and resolving 83% of queries autonomously. The platformโ€™s enhanced reasoning capabilities ensure precise answers and actionable solutions, improving trust and efficiency.

Agentforceโ€™s enriched retrieval-augmented generation (RAG) ensures data accuracy by aligning responses with business-specific metadata. The enhanced system has proven invaluable for customer support teams, freeing employees to focus on complex cases.

Transforming industries with digital labour

The adoption of Agentforce 2.0 is redefining industries, offering unmatched flexibility and scalability. Whether automating recruitment processes, improving sales productivity, or streamlining customer service, Agentforce provides enterprises with the tools to optimise operations and drive growth.

As businesses increasingly rely on digital labour, platforms like Agentforce are becoming indispensable. By integrating AI into workflows, organisations can unlock new potential, scale effectively, and provide exceptional customer experiences.

Hot this week

Trump grants automakers a one-month delay on tariffs to move production to the U.S.

Trump grants automakers a one-month delay on tariffs, urging them to move production from Canada and Mexico to the U.S. before April 2.

Apple confirms delay for ‘more personalised’ Siri, likely arriving with iOS 19

Apple confirms delays for its "more personalised Siri" update, with features now expected in iOS 19. Smart home plans may also be affected.

FPT joins Sitecore as reseller partner to expand reach in Asia Pacific

FPT becomes a Sitecore reseller partner in Asia Pacific, expanding its role in delivering advanced digital solutions across the region.

Musk may still have a chance to stop OpenAIโ€™s profit-driven shift

A U.S. judge denied Muskโ€™s injunction against OpenAIโ€™s profit shift but raised concerns, offering hope to those challenging the AI giantโ€™s plans.

Crunchyroll announces cinema release dates for Demon Slayer: Kimetsu no Yaiba Infinity Castle

Crunchyroll announces cinema release dates for Demon Slayer: Kimetsu no Yaiba Infinity Castle, starting 14 August 2025 in Singapore and Malaysia.

JBL’s Flip 7 and Charge 6 bring better sound and longer battery life

JBLโ€™s new Flip 7 and Charge 6 speakers offer longer battery life, better sound, and improved durability with AI Sound Boost and waterproofing.

PlayStation 5 Pro to feature improved graphics with FSR 4 integration

Sony will upgrade PS5 Pro graphics in 2026 with AMDโ€™s FSR 4-based upscaling, enhancing visuals and stability through AI-driven improvements.

Apple confirms delay for ‘more personalised’ Siri, likely arriving with iOS 19

Apple confirms delays for its "more personalised Siri" update, with features now expected in iOS 19. Smart home plans may also be affected.

Samsung announces One UI 7 update for Galaxy Z Flip6, Fold6, S23 series, and more

Samsung confirms One UI 7 update for Galaxy Z Flip6, Fold6, S23 series, and more, with a beta launch in select regions before the April 2025 release.

Related Articles